Type in the verification code and hit Continue. If your issue is a forgotten password, visit to recover your password. They will fix your problem. However, the good thing is, someone else tried to access your apple account and Apple stopped them. In fact, there was no option to manage PayPal for payments there on the site.
Even if you remember the correct password! Movies, music and apps are all part of your account. Check Your Restrictions Look and see if you set-up Restrictions on your iDevice for times when other folks are using your device, like your kids, grandparents, family members or friends, check those restrictions off. Apple will ask for your birth date to begin the process. Then go back to Apple instructions and follow next step. For any other mail app, check the app's documentation to get help changing your email password.
You need to answer your security questions, and then Apple Support Team Member should submit a ticket to the iTunes Support to fix it. From my experience, Apple representatives will coach you through the process of answering your security questions. If you happen to have a secondary email account associated with the account, that email will also receive instructions from Apple. I had this same problem, so when i called Apple they explained to me that they locked the account after i disputed a charge so i would call in and find out what was going on. I agree with many of the comments that suggest you just call Apple Support. You may need to call directly to find out if there is an unpaid charge on your iTunes account.
Log in Via a Browser Try logging into your iTunes or iCloud account from Safari, Chrome, or another browser, preferably on a Mac or computer versus an iDevice. Turn to your Email account, and check for the recent email from Apple. To my surprise, there were a set of security questions. If you can still access your account information, check your billing information and update your payment method and any other settings. I consider myself well versed in technology, as I work with Servers and Hosting on an everyday basis, so when it came to iTunes, I was sure I'd find a way to fix it… however, at the end of the day, the best thing is to actually contact Apple Support in regards to the matter.
I had my credit card company disputed some itunes charges a few weeks ago. Now, when you want to update or download any app from the App Store, it will ask for your password. I previously used iTunes multiple years ago with PayPal as my method of payment, and a couple years ago I had a fraudulent charge in PayPal. Most of the people on here, including myself, are fellow users, we won't know why it's been disabled. Like clockwork, they called back and we proceeded to try our hand at the security questions. After a few minutes she came back to tell me that it was fixed. Alternatively, wait at least 8 hours and try again—this fix works in cases when you made multiple unsuccessful attempts by entering an incorrect password too many times.
Step 4: Follow the onscreen instructions to update your password. You can also setup strong passwords, all of which get entered with ease, thanks to the application. Or directly call 1-800-275-2273 United States iTunes support and told about your issue. I found that my apple id got disabled after that. Enter pone number and apple id and click Continue 12 When you see the following messages on screen, click it Talk to Apple Support Now Provide your phone number and Apple Support will call you now.
I had this issue as well and it has been resolved fairly quickly once I got to the proper person. It could be as simple as a software re-install or complicated as someone messing with their access on the back end at Apple. The credit card used with your iTunes account can be used to confirm your identity. When you dispute an Apple charge, Apple often temporarily closes your account until you and resolve the charging issue. I did change my password but I already tried logging in and out of my acount. Once you verify your identity with Apple, your account unlocks.
It's ridiculous, and I am sure apple loses a ton of business this way, but they're king now so don't have to play hungry. If you're using a friend's iPhone or iDevice, you can try to use the Find My iPhone app to change the password. I contacted my bank and stopped my credit card. All you have to do is select a device and you will be redirected to an expert who will walk you through the process. They can log into iCloud.
Just follow on-screen instruction to complete. Apple company just want your money that all, So i am going to give up apple they are thief i really hate iphone brand. They even confirmed for me that when it gets locked with this particular message, it's related to payment, and that can only be resolved by calling. Sign in with your password and trusted device. If two-step verification is not enabled, skip this step and go to the next step. Step 4: This could involve you answering some security questions, Receiving a reset email on your primary or rescue email address and using a recovery key or confirming your phone number. They are always willing to provide you with step by step instruction either through a call, chat, email and any other channel that is convenient for you.
You should keep the Recovery key printed out and saved in a safe location. There way of getting you to check in with them regarding the disputed charge. But it's not so easy as we imagined. No need to create a new account or change your password. In the event your device goes missing, you can use Find My iPhone etc.