It's out of warranty also now. Surface Pro owners are encouraged to head to to see if their device is eligible for a new cord and request a replacement if necessary. Nonetheless, it is somewhat sad that Microsoft has not discovered the potential issue earlier. Consumers can obtain news release and recall information at www. I know people that have crippled console controller cords this way, they wrap them up tight whenever they put them away. They stress that the problem affects only a very few users.
To review our instructions for power cord care, please visit the section of our support website. How do I afford it again and again, I'm only a student. You do not need to experience issues or prove that your power cord is damaged in any way to take advantage of the recall program. Microsoft plans to recall power cables for previous-generation Surface Pro tablets. All replacement cords will come directly from Microsoft. First went the rubber insulation, later the wire mesh shielding and eventually the cables inside it as well.
The cords can overheat and pose fire hazard, according to reports. The voluntary recall is not expected to target the , or its non-Pro Surface models. The second one is chipped off from the end and metal wires are being seen. We do not receive payment or merchandise in exchange for the reviews. Such cables are not very bendable and, as it appears, can be damaged. Click Ok if you wish to continue to the website; otherwise, click Cancel to return to our site. To see if you qualify for a free replacement and begin the exchange process, please visit.
I also love spending time with my wife, 7 kids, 2 dogs, 5 cats, 3 rabbits, 2 ferrets, pot-bellied pig and sulcata tortoise, and I like to think I enjoy reading and golf even though I never find time for either. The safety of our customers is our top priority. Microsoft is readying to replace power cords for its older-model Surface Pro tablets due to overheating concerns. Kudos to Anton for pointing out that you shouldn't wrap the cords too tight - I see this all the time and it makes me cringe. Fortunately, they are detachable and users, who want to replace their cables now, can do so without waiting for Microsoft. If you have any other questions regarding your Surface Pro, please. The recall was announced on Jan.
What does this mean for you? Microsoft did not name the supplier of the power cords it shipped for about three years. Seriously I don't see how you could be doing that. Unfortunately, power cords of Microsoft Surface Pro. A report by Channelnomics Europe on January 19 said Microsoft would announce sold before July 2015. I let the cable have a little slack. Microsoft Surface Pro charger is on the left side of the picture.
Microsoft says users should safely dispose of or recycle their existing cords in accordance with local regulations. I'm fed up of these chargers. We offer in-depth reporting and long-form feature stories, as well as breaking news coverage, product reviews, and community content in plain English terms, and with a unique perspective on technology. Microsoft claims that a small number of customers have reported the issue and it chose to err on the side of caution with a. If you have an affected Surface Pro, Surface Pro 2, or Surface Pro 3, please stop using your existing power cord, dispose of or recycle it safely, and send go to the Microsoft recall page to order a new one. Right folks, order the correct part and you might have better luck. To be fair—and clear—the problem with the power cords is still primarily a function of abuse by you.
Microsoft posted an announcement on its blog and launched a website dedicated to the Surface Pro power cord recall. I don't think it was heating up unusually before the physical damage, if anyone is worried from that. Microsoft is finally ready to start for certain Surface Pro models. I have already bought 2 power supply cords. Microsoft will provide one redesigned power cord for each eligible Surface Pro tablet someone owns, no proof of damage required.
The first one just stopped working for which I got a replacement as it was under warranty. The rumor suggested that Microsoft would unveil the details of the program on Friday morning, but Microsoft beat that estimate by a day and announced the official recall program this morning. By using this form you agree with the storage and handling of your data by this website. I only ever wrapped them loosely - thankfully most controllers are wireless now. I mean these chargers are pretty low-amp and for such a high-profile device I've never seen any articles about issues with the chargers - and they've been out for years. The link you selected is for a destination outside of the Federal Government.