Here you can also access their online tracking service for live updates on your parcel and to rebook your delivery if it is no longer scheduled to arrive on a convenient date. However, they reckon it weighed 1. They could have rectified it as they spoke to the guy in the depot who had hold of my parcel!. The concept of Parcel2Go is to effectively operate a delivery and collection service that saves customers the hassle of having to visit the Post Office or similar, to post a parcel for delivery. All product and company names are trademarks or registered trademarks of their respective holders. I simply want this sorted, and my customers and myself compensated for a service that they should not have to pay for.
They knew it was a mistake of their making and instead of rectifying it, they managed to compound it further!!! Contact Parcel2Go — Contact Numbers Contact Parcel2Go customer services through their online help centre for tracking updates, to make a complaint about a missing package and for a quote on delivery prices. I await a reply as do my customers as a matter of urgency. A package had arrived and it was the wrong item in the box. Sent and received dozens of things without hiccup. If you have had any problems using the InPost locker system or would like more information, you can call Parcel2Go customer services. Moreover if you require technical support when using their online tracking service to ascertain the location of your package then you may message their customer service staff for troubleshooting assistance. I have several chat transcripts which display this colossal incompetence.
God help us if we ever need to rely on these people in a war. However if you would prefer to send a letter of complaint to Parcel2Go you may use their head office postal address: Parcel2Go. The following Thursday we had an email and spoke to our customer on the phone, Mr. However please be aware that you may need to have an insurance policy added to your delivery in order to recoup compensation, particularly if the item is valuable. You seriously couldn't make this up. I would ask why they can't do this but I just know they will be some daft reason.
They could have rectified it as they spoke to the guy in the depot who had hold of my parcel!. Spoke to them this early this morning and they verbally confirmed that my order was taken but admitted that they were having problems with automated emails. Each time they sent it back to my local drop off shop and the drop off shop gave it back to the collecting driver the next day. On Friday, as per P2G's advice, we called in the morning to double check and were told yes, those instructions were with Yodel and that a collection from Mr. . It's a pity as it would have been more convenient for me but this has proved that I cannot rely on your company to problem solve!!! Email P2G outside office hours and forward this email. Tom Pullen: Ok, thank you Tom Pullen: able I able to receive any re-imbursement? Parcel2Go is now based in Bolton, Manchester.
This stuff is not rocket science, it is a shame to see a company being run into the ground. Do people really expect flawless service from a company that offer cheaper prices than all of the competition. . He found that the contents inside were not his. We were promised by P2G that it was organized now with a new courier as they hadn't had any updates from Yodel. Yodel etc The only courier in whichI have any faith is FedEx. They will contact us to make enquiries on your behalf.
Both customers acknowledged receipt of goods for the other. You can also call the contact number with details of your delivery if you are unsure of you P2G reference number. Please Do Not make contact with the courier concerned as all questions need to be raised directly with us. He also took photographic evidence. If I sell more than 4 things a week it's a miracle!!! The label can then be scanned and the item s placed inside. Message Parcel2Go on social media You may use social media websites to send messages to Parcel2Go customer support staff for enquiries about their delivery services and to report a problem with one of your packages, including missing items. We often list sponsored business-rate numbers to help fund our research, alongside all the freephone and mobile-friendly numbers we can find in case you wish to save money.
Accessing the locker is simple, once your label has been sent to you by Parcel2Go, you can attach it to your parcel and follow the on screen instructions at the lockers. Obviously they don't have a forum where they can ask how to contact P2G. This is a Directory Enquiry Service provided by NewVenture2014. Just seen this and would like to say i am having problems with them as well, got the email to say the parcel would be picked up on the 1st May which was as it should be as i book it on the 30th April, No pick up so spent 2 hours on the live chat which was a waste of time , checked emails and got one saying it was going to be picked up today which is no good as no one will be in. Cheers, Nigel i had a parcal to be picked up thay messed that up then picked it up then lost it by yodol no body new wear it was it turns up 5 days later being reboxed on the same day i phoned them i was told the parcal was being sent back to sender.
To use the service, simply enter your P2G reference number which you will have been given when you booked your courier. I much prefer to pay a little extra with Royal Mail and Collect Plus where you don't have to sit around. They now want P2G to contact them to cancel the return to sender that they say they didn't instigate. Hi, I'm trying to contact Parcel2Go - does anyone know a telephone number I can use. I've had 3 requests for extra payment in the past 2 weeks. Discussion in 'General Chat' started by nheather, Mar 24,.