Great for helping people that are not familiar at all with computers. Optimize Settings For Reduced Bandwidth is designed to conserve network bandwidth by doing things like disabling the Windows background or reducing the color depth during a Remote Assistance session. Sorry to burst some bubbles here guys n gals. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. While the page appears to be in the legitimate Microsoft domain, I can find no further official documentation or statement that this is a legitimate request by a Microsoft technician. We have a ridiculously strict and lengthly approval process for bringing new software into the environment so we need to use the tools available such as Remote Assistance.
In a few seconds, you'll be connected and the person helping you will be able to see your screen. I have heard stories of corporate users bypassing the help desk and seeking remote assistance from friends who may not even work for the same company. If the user who requested your help provided a password, use that password to access their computer remotely. Microsoft ® Tech Support Our Microsoft Windows Technical support division will provide remote support 24x7. When you call our Microsoft Windows technical support division, we guarantee you an outstanding experience every time. The actual tasks that are performed during a Remote Assistance session are not recorded, but Windows does keep track of any Remote Assistance sessions that are established.
The fact that I can provide those people with remote assistance has only increased the number of support calls that I receive. The Microsoft Windows support techies are put through a rigorous training program before they can provide Microsoft Windows support to our customers. Before agreeing to this, does Microsoft indeed use LogMeIn Rescue for remote support? Is this normal practice or could there be a mole selling on these services inside of Microsoft call center? So, yes, the tool is safe. You will now have the ability to communicate with other users on your network if you need assistance or if you need to provide assistance to another user. Sensitive data can be exposed through a Remote Assistance session, and simple problems can be made worse by a well-intentioned friend who is a self-professed computer expert. She can actually send an invitiation file and everything, but nothing else works the way it used to. You can send an invitation for help, or respond to a user's request for help.
You might need to fiddle with the script a little, but probably nothing major. The next setting on the list is the Solicited Remote Assistance setting, which refers to a situation in which a user asks for help via a Remote Assistance session. This option will automatically start an email message and add the attachment you need. This setting controls Remote Assistance sessions that a user did not specifically request. Unfortunately, the Activation Troubleshooter is unable to resolve the problem, and it directed me to contact support. Never, ever, ever open port 3389 on your network firewall. Restricting access with Group Policy Although for configuring , you can use some Group Policy settings to gain control over how it can be used in your organization.
I called through again and got through to the correct line where i typed in my over the phone activation and it worked. Microsoft was founded on April 4, 1975 by Paul Allen and Bill Gates to develop and sell Basic Interpreters for the Altair 8800. I do know I can do that with TeamViewer but that will not work for you because of your corporate restrictions. The new update of Windows 10 done on or around May 8 really screwed up remote connections and I was not the only one from my place of employment to be affected. Remote Assistance is a program built into Windows operating systems that allows users on a shared network to guide each other through specific procedures that require assistance. You can prevent users from asking for help, allow users to receive help via Remote Assistance or allow Remote Assistance sessions in which the helper only has the ability to view but not interact with the. I like to place it where I can find it on my Desktop.
That way, users are not allowed to send Remote Assistance invitations. However, setting aside any personal bias, from an enterprise support standpoint, I don't think that there is anything inherently evil about the feature. Full details on my blog at Working for me on Windows Server 2008 R2, so should work on Windows 7 too. Based on my research, I would like to share you the following article: Please Note: Microsoft provides third-party contact information to help you find technical support. Instead, the user should call the help desk.
Microsoft Customer Service Via Phone Number, Email Address, Form, Chat and 1-800 Toll-Free Number and See Microsoft Investment, Funding and Acquisitions. Microsoft does not guarantee the accuracy of this third-party contact information. Support doesn't typically remote into your computer like this. To create this article, volunteer authors worked to edit and improve it over time. I hung up with person on the phone and Shaun looked at my computer for 5 mins looking at folders and highlighting things he thought to be problems.
Approaching 100,000 helped in forums. While we provide you Microsoft Windows tech support, our techies will be on the phone with you so you know each step of the process. If its Windows 7 and your running Windows 7 its possible Easy Connect will work, although I have no way of testing that. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all. I am open to any ideas. This contact information may change without notice. The Start menu is located in the bottom-left corner of your screen.
If so, would it be possible for Microsoft to provide some further documentation that service technicians do use this method? I advise that you change your banking information and everything else from you computer password and pin numbers. If you are trying to connect to other machines outside your Network I would suggest you look into other software systems and that these users know not to allow anyone to ask or connect to their systems unless, as Roberts from Microsoft put it, they can be verified employees. It is equally important, however, to configure Windows Remote Assistance in a way that prevents it from being abused. The first setting to use is Allow Only Vista or Later Connections. As the name implies, it allows computers to keep a log of Remote Assistance-related activity.